Off street parking for landowners and businesses0845 265 8001

Terms and Conditions

East Anglia Parking Services Ltd is committed to protecting your privacy and will only use the information that we receive from you lawfully and in accordance with the Data Protection Act 1998.

We may provide statistics and analysis about our visitors, registered users, traffic patterns and other related site information to reputable third parties. However the statistics and analysis will not include any personal or identifying information.

1. Definitions

In these terms and conditions:

A. “us” ”we” and “our” means East Anglia Parking Services Limited whose registered office is .................................................................and

B. “vehicle” means the vehicle which enters into the Car Park and includes ay mechanical device on wheels or tracks, it equipment and accessories.

2. Agency

You acknowledge that you enter into this contract with us on the basis of these Terms and conditions not only on behalf of any passengers in the vehicle and the legal owner of the vehicle.  This means that we may enforce these Terms and Conditions against you or any passenger or the legal owner of the vehicle. Equally, you, any passenger and the legal owner of the vehicle can enforce these Terms and Conditions against us.

3. Our Liabilities

We are responsible for using reasonable skill and care in the operation of the Car Park.  However, that responsibility is limited and we are only liable as set out in (a), (b) and (c) below and have no other liability to you.

(a)    We are liable for any death or personal injury arising from our negligence and the negligence of our servants or agents. Nothing in these Terms and Conditions shall exclude that liability.

(b)   We are liable for the loss of or damage to or theft of or from, or temporary failure to deliver any vehicle or property belonging to you arising from our negligence and the negligence or dishonesty of our servants or agents.

(c)    Except as set out in condition 3(a) we shall only be liable for losses which were:-

(i)                 Reasonably foreseeable at the time of entering into a contract with you on the basis of these Terms and Conditions; or

(ii)               Incurred as a result of our negligence or the negligence of our servants and agents; or

(iii)             Incurred as a result of our failure to comply with these Terms and Conditions.

Please note that although we have the above responsibility to you, you should bear in mind that public car parks are open to everyone.  We cannot guarantee that people will not enter into the Car Park and cause damage to property or engage in criminal behaviour.  Accordingly, you park in our Car Park at your own risk.  We do not guarantee the security of your vehicle and/or its contents.

4. Vehicle Security

Unless requested by a member of our staff not to do so, please ensure that before you leave the car park:-

i)                    your vehicle is securely locked;

ii)                  all of the windows of your vehicle are securely closed;

iii)      if your vehicle is fitted with a vehicle alarm, steering lock, or similar device, that it is engaged.

Where CCTV cameras are installed in any of our Car Parks they are used to assist in the proper running of our car park.  The CCTV cameras may also act as a deterrent to criminal activity.  We are obliged by law to display signage in the Car Park advising that CCTV cameras are in operation.  However, we do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in car parks where CCTV is installed.

5. Possessions

a)      Wherever possible please take your possessions with you when you leave your vehicle.

b)      If you do leave possessions in your vehicle, you do so at your own risk.  Therefore, please do not leave them where they are visible.  You should lock them in the boot or in an equivalent secure, out of sight storage area within your vehicle.

c)      You are reminded that your motor insurance policy may not cover possessions in your vehicle.  It may be possible to arrange separate insurance cover for such possessions and we encourage you to do so.

6. Car Park Safety

Please drive carefully in the Car park and obey the directional and other signs.

Car Parks can be dangerous.  After you have parked your vehicle you must proceed immediately to the nearest passenger lift, staircase or exit, following the recommended route (if any).  You must not, in any circumstances, exit the Car Park by walking under a vehicle exit barrier.

Do not delay your exit from the Car Park and please supervise your children and pets who must be kept under your control at all times in the Car Park.

For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing your vehicle.

7. Tickets

The ticket issued to you is only valid for the vehicle in respect of which it is issued.  A permit or season ticket does not entitle you to any particular space in the car park or to priority over other customers.  Upon entry to the Car Park, if you are unable to find a space for your vehicle then you should exit immediately to prevent any parking charges from arising:-

In pay and display car parks you must do one of the following:

i           purchase a parking ticket before leaving your vehicle in the Car Park and ensure that the parking ticket is clearly displayed in the windscreen of the vehicle (for the avoidance of doubt, sales/credit card receipts are not classed as a valid parking ticket ad will not be accepted as evidence of payment).

ii          clearly display in the windscreen of the vehicle a permit or season ticket valid for the Car Park and comply with the terms and conditions.

We reserve the right to refuse the admission of any vehicle to the car park for any reason whatsoever and may remove from the Car Park or move within the car park any vehicle by whatever method we consider reasonable.

We reserve the right to move vehicles within the car park, by driving or otherwise, using whatever method we consider appropriate (even if, as consequence, damage is caused to your vehicle) to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of our parking facilities at the Car Park.

We also reserve the right where the car park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within our control or otherwise as may be expedient

It may be necessary to do so in the exercise of the rights conferred upon us under this condition, we reserve the right to drive or otherwise take your vehicle onto a public highway.  In doing so we will take reasonable care of the vehicle.

8. Car Park Tariff

The parking fee payable by you (as varied from time to time) shall be as displayed on the tariff board at the car park.  You are obliged to pay the fee and to comply with any instructions on the tariff board.

9. Abandoned Vehicles

We reserve the right to sell any vehicle which we reasonably believed to have been abandoned and shall be entitled to regard as abandoned any vehicle which has been in the car park for more than 28 days without prior notification and which is not known to be covered by a current valid permit or ticket.

Before proceeding with the disposal of abandoned vehicles, we will:-

1)      Make reasonable enquiries with a view to identifying and contracting the of registered owner of the vehicle in question;

2)      Give 28 days’ notice of our intention so to do to the registered owner by prepaid post addressed to the registered owner’s known address.

Abandoned vehicles will be sold by auction whenever practicable and the proceeds of sale will be applied in and towards satisfaction of all sums owing to us together with the expenses of sale and in connection with such sale we shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in our possession.

Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.

10. Complaints Procedure

Please see Parking Charge Notice Section on website

11. Customer Service

If you damage another customer’s vehicle you should report the matter to us giving the registration number of both vehicles.  You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and any other details that are relevant to the incident.

12. Prohibited Activities

You must not tow any vehicle into the Car Park except as part of the services offered by persons authorised by us and no work on nor cleaning of vehicles by you or your agent other than with our prior specific permission is permitted in the Car Park.  In the event of vehicle breakdown you must contact the attendant to ensure that your vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the car park.

No activity in connection with the selling, hiring or other disposal of vehicles or goods or services shall be carried out in the car park without our prior specific written permission.

13. Contraventions

East Anglia Parking Services has an effective management system and this is only because of:-

  • Parked without making proper payment
  • Parked without displaying a valid permit
  • Causing an obstruction
  • Parked on double yellow lines
  • Parked in a disabled bay without a disabled permit

If you do not comply with any of the above then we may charge you a parking contravention charge of £80.00.  This is because we will incur a loss as your actions will prevent the efficient management of the car park.  The amount of the Parking contravention charge represents a genuine pre-estimate of the additional expense incurred by us as a result of your incorrect parking.

If you incur a Parking contravention charge a Parking Charge Notice will be give to you by attaching it to the windscreen of your vehicle.  If payment is received within 14 days of the Parking contravention charge being issued, the amount of the charge will be reduced in accordance with the provisions of the Notice of £40.00

Payment may be made by one of the methods detailed in the ‘How to Pay’ section of the Parking Contravention Charge Notice or on our website under the heading of Parking Charge Notices.  Please quote your vehicle registration number and Parking Contravention Charge Notice when making payment.

Failure to pay the Parking Contravention charge within 28 days of the Parking Contravention Charge Notice being issued will result in us being entitled to take legal action against you for breach of contract, and may result in court proceedings.

We may request and obtain your (or the vehicle owner’s) personal details from the DVLA should you fail to make payment with 28 days.  We will use your personally details only for the purpose of taking steps to recover payment of the Parking Contravention Charge.

If you consider that we have wrongly issued a Parking Contravention Charge Notice you may appeal, by writing to the address detailed on the Parking Contravention Charge Notice itself.  We will then consider your appeal and notify you of our decision.  Please note that if your appeal is made within 28 days of the date of issue of the Notice, your payment period will be extended by the time taken to determine the appeal.

The use of this Car Park may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw will be displayed in the Car park.