Off street parking for landowners and businesses0845 265 8001

Parking Charge Notices

You have the option to appeal against the charge you have received. However we would issue the following guidance should you wish to pursue this course. The final decision on revoking a charge notice rests with our appeals department.

A parking charge is issued if a vehicle is parked in contravention of the advertised conditions on property we own, lease or have been contracted to patrol.

However, if you feel you have grounds for appeal, please do so within 14 days of issue noting the conditions below:

Appeals Procedure

Should you wish to pursue an appeal, please ensure your appeal contains the following information or we will be unable to process it:-

  • Your PCN number
  • Your name & full postal address including postcode
  • Your vehicle registration number
  • The date of the contravention
  • Any copies of evidence you have to support your appeal
  • Your contact telephone number & email address if relevant

An appeal must be made in writing to this address:

EAPS PO BOX 96 NORTH WALSHAM NR28 8AF

Or via email to: enquiries@eastangliaparkingservices.co.uk

Please clearly state your reason for appeal, and detail any other information you feel is relevant. This must be done within 14 days of the enforcement action or the appeal cannot be heard, or within 7 days if you wish any discounted payment period to be honoured. Our Appeals Department will respond in writing or by email within 28 days with a decision.

The amount outstanding WILL NOT increase whilst we consider your Appeal. If your appeal was received within the discount payment period, the opportunity to pay the reduced charge will be extended after a decision has been informed.

Prior to making this appeal please consider:

East Anglia Parking Services clearly display the Terms & Conditions which outline the conditions of parking and any Charges that will be incurred if a driver is in contravention of these Terms & Conditions

Customer’s will be given a reasonable ‘grace period’ to purchase a valid Parking Ticket before the PCN is issued

Although we provide facilities for people with disabilities, not all of our sites provide concessions or free parking for drivers displaying a Disabled Person (Blue) Badge. Please check the Terms & Conditions of the car park.

All PCN’s are placed on vehicle windscreens in a secure waterproof wallet

Appeals will NOT be considered for the following reasons:

  • Your ticket fell down/was blown off the dashboard/on the seat etc.
  • Your ticket was not displayed clearly, face up, on the dashboard of your vehicle
  • You forgot to display your ticket
  • You went to get some change
  • You did not know it was a Pay & Display car park
  • You were only a few minutes overdue
  • You are a permit holder but have not got your permit on display
  • You only stopped for a few minutes
  • You are a Disabled Badge Holder

Pay & Display car parks apply conditions of parking that Pay & Display tickets must be clearly displayed on the dashboard of your vehicle, with the issue and expiry time clearly visible to our staff. If failure to display or incorrect display is the reason for the charge you have received, any appeal would be dealt with by our appeals team reviewing the photographic evidence supplied by our enforcement officers. In this case producing a valid ticket, after the event, for the time the charge was issued with an appeal would not be sufficient cause to cancel a notice.

We aim to provide a fair appeals service carried out by our experienced appeals team. The team uses photographic evidence, reports from our on-site operatives and your correspondence when dealing with any dispute.